At Julian Weaves, we want you to be fully satisfied with your purchase. Please read our Returns & Refund Policy carefully.
1. Eligibility for Returns
- Since we operate on Cash on Delivery (COD), we handle returns and refunds on a case-by-case basis.
- Products must be unused, in their original condition, and packaging intact.
- Personalized, custom-made, or crafted items may not be eligible for return unless damaged or defective.
2. Damaged or Defective Items
- If your product arrives damaged, defective, or not as described, please contact us immediately at [email protected] with your order details and photos of the product.
- We will assess the issue and provide instructions for a replacement or refund.
3. Return Process
- Contact [email protected] to request a return.
- Our team will guide you through the return shipping process.
- Returns must be shipped within 7 days of delivery confirmation unless otherwise instructed.
4. Refunds
- Refunds will be issued once the returned product is received and inspected.
- Julian Weaves is not responsible for shipping costs incurred during returns unless the return is due to a damaged or defective item.
5. Exchanges
- If you wish to exchange a product, contact us at [email protected].
- Exchanges are subject to product availability and may involve additional shipping costs.
6. Contact Information
- For any questions or assistance regarding returns, exchanges, or refunds, please contact our support team:
Email: [email protected]